COVID-19 procedures

  1. First and foremost! If you are sick, have been sick, or around anyone who may be or is sick, or have traveled recently, PLEASE DO NOT SCHEDULE AN APPOINTMENT – THE CANCELLATION FEE WILL BE WAIVE! I cannot risk myself or my family getting sick (high risk). Thank you for understanding!
     

  2. APPOINTMENTS – We are currently booking 4 weeks in advance. Please prebook when picking up your pup to ensure you have a spot.
     

  3. MASK - Duval county does require mask therefore we have to follow these rules. Please wear a mask when dropping off and picking up your dog.
     

  4. PICK UP & DROP OFF – Please exercise (potty) your pet prior to your appointment time. Arrive at your appointment time. Please pick up your finished pup within 20 minutes of “ready” text, we are trying to social distance and need the cage space for other pups. The salon door will remain locked between 10:30 and 1:30. CONTACT FREE DROP OFF/PICK UP - There will be a large kennel set up in the lobby area (picture below of set up), please place your dog inside a "clean" marked kennel and LOCK both latches. We prefer for you to take collars and leashes with you. There will be hand sanitizer on deck for you to use before and after as well (please use only one pump, its hard to find these days). 
     

  5. Please be mindful and practice social distancing. If someone is inside the salon, please wait for them to leave. 
     

  6. PAYMENTS – We are still accepting, check, or I can email you an invoice. Invoices must be paid the day of service. Thank you.
     

  7. At the shop we will be cleaning and spraying constantly with a cleaning and disinfectant product designed to be safe around pets, kills COVID19, as well as parvo, staph, and all that other good stuff. Your dog’s appointment will take longer than normal due to the new way of cleaning between pets per the CDC guidelines. Thank you for your patience during this time. Once we get into the hang of things, I’m sure it will all start to run smoothly again.

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